Frequently Asked Questions Dial Up and High Speed Internet Service Specials
Does it cost extra to order internet services through this site?
No. InternetServicesOnline.com is a free to use web site. Any fees charged for dial up or high speed internet service
are billed by and paid to your internet service provider. Any billing disputes likewise are between you and
your internet service provider. Please print and save a copy of your purchase receipt.
Your purchase receipt, confirmation email, and installation kit will display phone numbers for any technical support
and billing questions you may have.
Do you share my information with others?
No. InternetServicesOnline.com does not store or have access to your information. The internet service providers
use your information to determine dial up and high speed internet service availability in your area. For more information,
please read our Privacy Policy.
Can I call you to place an order for internet service?
Please use the special offer links to check availability of services. The check availability links will list
any available special offers, and if a call-in number is available it will be presented at that time. Please
do not call or email InternetServicesOnline.com to place an order. We can do no more than enter your information
into the links as you would online.
How accurate are the check availability links?
The check availability links connect you to the internet service provider or in some cases to an authorized retailer.
We rely on the internet service providers to provide the most accurate check availability information, plans, prices,
and special promotions. The service providers check availability tools are expected to be about 95% accurate.
If you believe that internet service is available to you but you do not qualify using the online tools, please
call the internet service provider directly.
How much does internet service cost, installation, everything?
The cost of internet services and special offers vary and change frequently. Please use
the check availability links through out our site for the latest details and updates. Please read the
Terms and Conditions and any special offer details as they are presented to you by the internet service providers.
On the bottom of every web page we state that "Dial up, High Speed, DSL, Cable, Satellite, Wireless
and other internet services, products, prices and features may change without notice or be outdated."
What happens after I place an order for high speed internet service?
You will receive a confirmation email from the internet service provider which will include details about your
service plan and instructions for how to set up an installation time if necessary. A representative of the
internet service provider may call you if necessary to discuss your order.
Can I call someone to follow up on my order?
After you submit an order online, you will be taken to an order confirmation page. Print and save a copy of this page
for your records. On this page and in the subsequent confirmation email will be a phone number to call for a follow up
if necessary.
How many days does it take to get internet service?
Dial up internet is available to you as fast as you can sign up, download and install any required software.
For high speed internet it can take up to 5 days for online orders to process, but you should receive an order
confirmation email soon after submitting your order. This confirmation email will explain how long you must wait
to receive your installation kit by mail, or if a representative will contact you by phone to schedule a professional
installation.
How can I cancel my internet service order?
If you decide to cancel your order, you will need to contact the internet service provider directly using
the information on your confirmation page, purchase receipt, or installation kit. As a last resort, we have
listed some cancellation
phone numbers.
How long do high speed internet installations take?
Professional installation times vary depending on the type of high speed internet service you purchase and the internet service
provider. Professional installation generally takes 10-15 days after the order is submitted online. You will receive
instructions by email or phone for how to contact the internet service provider to set up an installation date and time.
Self installation kits are sent through the mail once the internet service provider has processed your order.
Can I connect multiple computers to my high speed internet?
Yes. In most cases you can connect multiple computers to just one high speed internet connection. Please read your
internet service provider Terms and Conditions prior to submitting your order online.
